I stand in the woman’s section of the store. I focus on:
- perfectly folding sweaters
- sizing each and every pile
I organize the blue shirts with the blue shirts and hang up scarves in a neatly fashion. My section is almost perfect! I thank God no one really goes shopping on a Monday night. And then…
A customer enters my part of the store.
“Hi there, can I help you find anything today?” I ask politely. She smiles and shakes her head. I guess she is just browsing and doesn’t need any of my help, so I direct my attention back to organizing the clothes. A few seconds later, I unglue my eyes from the sweater I’m folding and look up.
This woman who wasn’t looking for anything, was suddenly ripping through the pile of shirts I JUST folded and sized.
I take a deep breath to calm my nerves. I stop myself from pulling this lady’s hair out. I look at her and say, “What. Size. Are. You. Looking. For?”
“It okay, I’m just looking,” the lady giggles to me.
Lady… there is nothing funny about you ruining a neat pile of clothes and then telling me that you are just looking. Lying is bad!!
Lemme Tell You Something!
Customers, you need to understand that sales associates are here to help you and not ruin your lives. Tell us what you want and we will get it for you without wrecking half the store. Nevertheless, we know how to look for things. Because in all honesty, you do not need to open every single shirt just to check the size – that’s what tags are for!
Let me share with you all some guidelines on how you can effectively shop in a store, full of clothes, without having the sales associates cursing you behind your back:
Situation 1: DIY
I understand that some people like to shop on their own without being bothered. Or some people may not feel comfortable talking to a stranger. Here’s a way you can help yourself … without leaving the clothes looking like a bomb went off in that section.
- Walk into store
- Sales Associate will greet you and ask if you need any help, smile and politely respond with, “No”
- Look around for what you like
- Find desired item
- Look at tags and gently pull out your size
Voila! There was no need to pull apart and open every single shirt. Let me remind you that all the shirts/pants are the same, the only thing that changes is that size. So why not pull out the size you already need? Sounds better than opening up that XS, analyzing it, touching it, then throwing it aside when you really needed the Medium.
Situation 2: Help us help you!
Sales Associates are there for a reason, to assist customers. We are not maids, cleaning up after every person that decides to throw pants and shirts on the floor. Let us make your shopping experience easier, while you make our job easier!
- Walk into the store
- Sales Associate will greet you and ask if you need any help, smile and politely say, “Yes”
- Tell Sales Associate what item you need and in what size
- Wait patiently while sales associate finds what you are looking for
- Sales Associate returns with your desired item
It can be so easy, if you let it be! Without lifting a finger you now have that perfect dress, sweater, shirt, pair of pants, or shoes, in your hand. You are now ready to try them on in the fitting room or head straight for the cash register. Keep checking back and I’ll be sure to cover other retail store etiquettes, without driving the sales associates crazy!